WhatsApp with your customers, without relying on anyone's phone in the office
The visit reminder goes out by itself and, if the customer replies "Confirm", the appointment is confirmed. Certificates, signature requests, quotations and invoices are sent with one button, and whatever the customer replies reaches the application's chat with the status of each message.
Messages included in every plan · 30 days free · No card
- "Confirm"
- and the appointment is confirmed
- without phoning the customer
- ✓✓
- status of each message
- sent, delivered and read
- 25–500
- messages per month included
- depending on the plan
- 0,15 €
- per extra message
- + VAT, only if you activate them
What you can send by WhatsApp
Every message carries your company name and, if needed, the link to download or sign.
Appointment reminder
Goes out by itself before the visit (by default, the day before from 10:00). If the customer replies "Confirm", the appointment becomes confirmed.
View scheduleAppointment confirmation
With one button from the appointment: date, time and address of the visit.
Pre-treatment notice
The measures the customer must take before the application, and the safety period.
Certificates and documents
When the visit document is ready, the customer receives the link to download it.
See certificatesSignature request
The link for the customer to sign the document from their phone, with date, time and IP.
Quotations, delivery notes and invoices
With its number, its amount and the link to the PDF.
See invoicingWhat the customer replies, in the application's chat
Replies to reminders reach someone's phone in the office and, if they are on holiday or move to another company, nobody sees them.
WhatsApp conversations are in the chat, in their own tab or alongside the team's, with the customer's name, the link to their appointment or document and the unread messages, which anyone with permission can see. If the customer has written in the last 24 hours, you reply with free text from there; if not, WhatsApp only lets you write to them with a template message, which is sent from the appointment or the document.
- Status of each message: ✓ sent, ✓✓ delivered and ✓✓ in blue, read
- "Confirm" confirms the appointment; BAJA or STOP stop messages being sent to them and ALTA restores them
- Notification on the office phone when a customer replies
- Free-text replies do not count towards the plan's messages
Three ways to send WhatsApp messages
Gestión Plagas number
Nothing to configure: messages go out from the Gestión Plagas WhatsApp number with your company name, with automatic reminders, replies in the chat and messages included every month depending on your plan.
Your WhatsApp Business number
Connect your number through Meta's WhatsApp Business API: messages go out under your name with your approved templates, with automatic reminders and replies in the chat. Meta bills you for its messages and they don't count towards the plan's.
WhatsApp links only
The buttons open WhatsApp on your phone or computer with the message already written, and you send it yourself. No cost, but no automatic reminders, and replies reach your own WhatsApp.
You choose how messages go out and when the appointment is reminded
Reminding every visit by hand takes hours on the phone every week, and a customer who isn't in when the technician arrives is a lost visit.
In Settings › Integrations › WhatsApp you choose the sending method, how many days before and from what time the reminder goes out, and whether "Confirm" confirms the appointment. Only appointments of customers with a phone number and of appointment types that are notified are reminded.
- Messages used this month and those included in your plan, at a glance
- Extra messages off by default, with a spending cap if you activate them
- Opt-out list: those customers request and those you add yourself
- Change it whenever you like, without losing the history
Included and extra messages
Each plan includes messages per month via the Gestión Plagas number: 25 in Autónomo, 50 in Básico, 150 in Profesional and 500 in Premium. The month is the calendar month and unused messages do not carry over.
- What counts: messages sent from the Gestión Plagas number and accepted by WhatsApp (reminders, confirmations, notices, documents, signatures and invoices). Free-text replies from the chat, messages you receive, messages from your own number and links do not count.
- Extras at 0,15 € + VAT each, only if your company's administrator activates them. They can set a monthly spending cap and extras are billed on the next invoice of your subscription. There are no extras during the free trial.
- Alerts at 80 % and 100 % of the included messages (and on reaching the spending cap), in the notification bell and by email to the administrator.
- If they run out: automatic reminders stop until the following month and the buttons open WhatsApp with the message already written. Nothing is charged unless extras have been activated.
Prices for each plan are in pricing.
WhatsApp in the application or on the office phone
| Feature | With Gestión Plagas | With the office phone |
|---|---|---|
| Visit reminder | Goes out by itself | One by one, by hand |
| Customer confirmation | "Confirm" marks it in the schedule | Someone writes it down |
| Replies | In the chat, for the whole team with permission | On one person's phone |
| Message status | Sent, delivered and read in the conversation | You have to check the phone |
| Lost | BAJA or STOP are respected automatically | A list kept by hand |
| Certificates and invoices | With the link to the document | Loose attachments in a chat |
Questions about WhatsApp
Which number do the messages come from?
From the Gestión Plagas WhatsApp number, with your company name on every message so the customer knows who is writing. If you prefer, from your own WhatsApp Business number or by opening WhatsApp with the message already written.
How many messages does my plan include?
Messages per month via the Gestión Plagas number: 25 in Autónomo, 50 in Básico, 150 in Profesional and 500 in Premium. They are counted per calendar month. See the pricing.
How much does an extra message cost and how do I control the spend?
0,15 € + VAT each. They are off by default: they are only sent if the administrator activates "Allow extra messages" in Settings › Integrations › WhatsApp, where they can also set a monthly spending cap. We alert you on reaching 80 % and 100 % of the included messages and on reaching the spending cap, and they are billed on the next invoice of your subscription. There are no extras during the free trial.
What happens if the month's messages run out?
If you haven't activated extras, automatic reminders stop until the following month and the buttons open WhatsApp with the message already written for you to send. Nothing is charged.
Which messages count?
Those sent from the Gestión Plagas number and accepted by WhatsApp. Replies you write from the chat, messages you receive, messages from your own WhatsApp Business number and links do not count.
Can I reply to the customer from the application?
Yes, from the chat, if the customer has written to you in the last 24 hours: that is WhatsApp's rule. After that you can only write to them with a template message, which is sent from the appointment or the document.
What happens if a customer replies BAJA?
They stop receiving WhatsApp messages from your company (also with STOP); if they reply ALTA, they receive them again. The opt-out is kept in the opt-out list, where you can also add one by hand.
Who sees the conversations?
Anyone whose role has permission to handle WhatsApp (by default, Administration and Office). Unread messages are shared across the team: as soon as someone opens the conversation, it is marked as read for everyone.
What if I want to use my own WhatsApp Business?
You connect it with your Meta account details and your approved templates. Reminders and replies work the same way, Meta bills you for its messages and they don't count towards the plan's. Message types without an approved template are sent by opening WhatsApp.
Shall we go through it with your data?
30-minute demo or 30-day free trial. You choose.